Disclaimer & Terms of Service
Your personal information remains strictly confidential. Written by a Pro (and its associate writers) will not share your data with anyone without your written authorization. Written by a Pro (and its owner and associates) do not sell, rent, or loan our client information to third parties for any reason whatsoever.
Terms of Service:
Payment must be made in advance of any writing, editing, or consultation services rendered. For the client's convenience, Written by a Pro offers credit card and electronic-check payment. Please allow 3 business days to process electronic payments. Written by a Pro accepts money orders for those who do not wish to participate in credit card payment processing. We also accept payment via PayPal. For local customers, personal checks drawn on a bank in the greater Savannah metropolitan area are accepted. There is a $35 fee for any returned check. No documents will be processed without receipt of payment by one of the above-mentioned means.
We post all of our prices online. You know exactly what services you are paying for at the time you place your order. (Mid-Career Silver & Gold clients and Executive Silver & Gold clients should indicate the options selected at time of checkout by sending an email at the time their order is placed.) We offer additional services at a discount with the purchase of any resume package. Prices are subject to change without notice as we run periodic sales and special promotions. Coupon codes will have expiration dates posted. To receive a coupon code, enter your email address into the appropriate box on our home page. We promise not to inundate your email with a bazillion marketing messages. If you wish to continue to receive notice of sales promotions and job search tips, you may opt into our subscriber list. To determine the resume pricing category, calculate your level of experience by the cumulative years in the workforce, not in any one professional role or industry. We offer quality services at fair prices based upon up-to-date industry standards and research. If you have any questions regarding resume packages or pricing, please call us 912-656-6857. We'd be happy to discuss your particular career correspondence needs.
For author assistance and coaching via teleconference, we have separate pricing for non-technical versus academic/medical/technical work. Fees for telephone consultations are detailed in your service contract. Please keep your scheduled telephone consultation appointments. If you need to cancel an appointment, we require 24 hours advance notification in writing (email is fine) to avoid being billed for the telephone consultation. Clients are responsible for all long-distance charges related to their project.
For resume service clients, Written by a Pro (and its owner and associate writers) pledge to bring the person into the resume. Each document is created for the individual needs of the client, is industry-specific, and is formatted to be compatible with Applicant Tracking Systems. If a client has two or more diverse career objectives, two or more resumes may be needed--one for each targeted objective. For optimum applicant tracking systems performance, we recommend clients customize their resumes to suit each job posting's requirements.
Please allow 5-7 business days from the time all client data is submitted to receipt of first draft. Priority rush services must be scheduled in advance to ensure we have a writer available to meet your project deadline. We strive diligently to complete projects in a timely manner and we ask for the cooperation of our clients. To keep the project on track, clients should promptly answer any questions the writer submits to the client via email. All revisions must be submitted by the client via email within 14 days of receipt of the initial draft to avoid additional charges. Communication is key to timely project completion. Although we do have extensive quality controls including an editorial checklist, clients are ultimately responsible for proofreading all documents. Typographical errors are corrected free of charge. Revisions beyond the initial two rounds included in the resume development phase cost extra. It is the sole responsibility of the client to proofread and approve the final draft of each document. For the protection of our clients' privacy, Written by a Pro will not send any documents to prospective employers, headhunters, or anyone else without the client's express written consent and additional fees for submission of documents to approved people may apply.
Resume service clients, please keep your scheduled telephone consultation appointment. If you need to cancel an appointment, we require 24-hours advance notification in writing (email is fine). Your initial telephone interview is included in the price of your resume package. Clients are responsible for all international long-distance charges related to their order. If it is necessary to conduct a second telephone interview to fill in a gap or fine-tune the details of job chronology or accomplishments, we charge $75 per hour with a ½ hour minimum charge.
Final documents will not be emailed without written approval of final drafts and receipt of payment in full. Due to the time invested by our writers and editors to create custom resumes/CVs, social media profiles, and career correspondence, we do not offer cash refunds. Customer satisfaction is our top priority. We will work with you to correct any problems during the drafting process to ensure your satisfaction with your finished documents. In over 20 years of business, we've developed a proven resume writing/editing process, and we'll walk you through the process step-by-step.Your initial order includes two rounds of revisions. Typos are corrected free of charge. Resume revisions or updates beyond the two rounds of revisions included in the initial order cost extra, and fees vary depending on the scope of the project.
We're often asked. "What if a job seeker decides to pursue a different career path?" We'd be happy to reslant your resume to support your new career trajectory. There is a service option for returning customers to reslant the resume to add a new job target under additional services. We're also asked, "What if three or four years later I need to update my resume created by Written by a Pro to show my current work experience?" There is a service option for returning customers under resume revamp/update for this purpose. We do not offer resume modifications (including resume reslant or resume revamp services) for new customers. However, we do provide resume review services and LinkedIn profile review services at reasonable rates. The resume review fee or LinkedIn profile review fee can be applied to the purchase of a new resume or LinkedIn profile if you choose Written by a Pro as your writing service provider, or you can use the information contained in the written reviews to implement changes as you deem appropriate. Don't be fooled by companies offering free reviews; more than likely, you will receive a standardized form with a sales pitch for services. Written by a Pro's reviews provide you with actionable advice tailored to your specific needs.
Service Guarantee: For resume service clients, we make this promise: If after 60 days of actively distributing the unaltered resume prepared by Written by a Pro, you are not getting calls for interviews, we will rewrite/revise your resume once absolutely free. Simply email us your contact log showing at least 30 resumes distributed over a 60-day period to recruiters and qualified leads in your field of expertise. The log should contain the contact person's name and title, company name, phone, email address, job board's URL, and hyperlink to the job posting as well as a print out of each job description.
We'll review your career goals and summary of qualifications in the resume prepared by us and collaborate with you to revise/rewrite your resume once within the first 60 days of purchase. The reason we have customers keep a resume distribution log is to be able address issues in resume content and job search strategies.
Many factors are analyzed:
- Does the job seeker's experience meet the minimum requirements of the job posting?
- Are there gaps in employment?
- Could ageism be a factor?
- What is economic outlook for that industry?
- Are there few or plenty jobs in the job seeker's field?
- Are there any other factors to consider?
Written by a Pro's owner and associates are not affiliated with any online job board, social media company, literary agency, or publishing house. That's the short version, but we want you to be fully informed. Please read the full disclaimer below. When you place your order, you'll be asked to check a box acknowledging that you've read the entire content of this webpage containing Written by a Pro's Terms of Service.
Resume/CV, LinkedIn Profile & Job Search Clients: Written by a Pro and its owner and associates do not offer any employment guarantee or placement services for job seekers. Written by a Pro provides quality resume and LinkedIn profile writing as well as composition, preparation, and editing of career correspondence. Written by a Pro prepares documents based upon the information provided by clients. Clients are charged with the responsibility of providing Written by a Pro with accurate and truthful information. Written by a Pro and its owner and associate assume absolutely no responsibility for misrepresentation on the part of our clients. Although we offer job search strategies and coaching programs, conducting the job search is the sole responsibility of the client. Written by a Pro (and its owner and associates) shall under no circumstances be liable to job seeker/client and/or any third party for any lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever.
Author Assistance Clients: Written by a Pro's author assistance services offer quality critique services and editing services at the level selected by the author and listed in the service description on the writing/editing store page (or in a formal editing contract for book-length projects.) Written by a Pro (and its associate writers/editors) pledge to help you take your project from concept to completion, if that is your desire, or we can assist you at any point in the writing process. You decide when and how much editorial assistance you require. The author retains all rights to his or her intellectual property. Your writing is kept in the strictest confidence. The content of the manuscript is the sole responsibility of the author. Written by a Pro (and its owner, associate writers, and editors) assume absolutely no responsibility for any misrepresentation or misstatement of fact in the author's manuscript. Submission of manuscripts to agents and publishers is the sole responsibility of the author. Written by a Pro and its owner and associates make no guarantee of acceptance of author's work by any literary agency or publishing house. Written by a Pro and its owner and associates shall under no circumstances be liable to author/client and/or any third party for any lost opportunity, indirect, special, consequential, incidental, or punitive damages whatsoever.
Notice to All Clients: LinkedIn® is a registered trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries. The company, Written by a Pro and its affiliate writers/editors DO NOT have a relationship or affiliation with, sponsorship, or endorsement by LinkedIn Corporation. No content on the Written by a Pro website has been authorized by or represents the views or opinions of LinkedIn or LinkedIn personnel. Because we believe LinkedIn is the premier social media platform for professionals, we offer LinkedIn profile writing as an add-on service to our clients to optimize our clients' online presence. Sharla Taylor is a Certified Career Enlightenment LinkedIn Writer (CCELW). Written by a Pro (and its affiliated writers/editors) make no guarantee that posting your profile on LinkedIn will result in you securing employment. Our experience has proven that LinkedIn is a powerful networking tool for professionals, whether or not they are seeking employment. As with all social media content, we caution clients not to share too much personal information online. Verifying the content of your LinkedIn profile or any other social media profile or posting is the sole responsibility of the client. If you have technical difficulties using LinkedIn, we can arrange a telephone consultation to walk you through the process of posting your profile, joining groups, or setting us job alerts, etc. Telephone consultations must be scheduled and paid for in advance. We charge $75 per hour with a ½ hour minimum charge for telephone consultations.
Disclosure of Material Connection: Written by a Pro is affiliated with several companies that provide job search resources. We promote these companies' products and services, because we know the content is excellent and the advice is sound. Written by a Pro promotes many books and resources written by a variety of authors. For some of these resources, we make an affiliate commission on the sale of the product or service. For other products and services, we don't make a penny. We simply want to provide job seekers with a variety of resources at different price points. You choose which resources are right for you. We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."
Written by a Pro and its associate writers/editors are not responsible for what happens to your personal information when you click through any of the links listed on our site and participate in other companies' promotions. The links appearing on the Written by a Pro website are offered as a courtesy to our clients. Any decision to contract with a company represented by a link on our web site remains the sole responsibility of the client. While we only list products and services we believe are the best in the careers industry, Written by a Pro (and its owner and associates) make no express or implied warranty for the products or services of companies represented by a link on this website.
Written by a Pro and its associate writers reserve the right to refuse service to anyone who does not abide by the terms of service outlined herein.
Copyright © 2003-2016 Sharla Taylor. All rights reserved. No portion of the articles, presentations, or artwork posted on this website may be reproduced by any means: electronic, mechanical, photocopy, or other--except for brief quotations with proper credit given to author(s), without prior permission from the author(s). Exception: We would be happy for you to share hyperlinks to Sharla Taylor's articles and presentations on social media as long as proper credit is given to the author or authors and the entire unabridged article or presentation is shared.